Shipping Policy

Where We Ship

Renewed Life Labs currently ships to eligible addresses within the United States only, subject to carrier availability, destination eligibility, inventory availability, operational requirements, and applicable restrictions.

Eligible destinations may include:

• Residential addresses;
• Commercial business addresses;
• Laboratory and research facilities;
• Institutional addresses supported by the selected shipping carrier.

Renewed Life Labs does not currently offer routine international shipping.

Order Processing

Orders begin processing after payment has been successfully received or verified and any applicable inventory, security, account, address, or order-review requirements have been completed.

Orders submitted on weekends, public holidays, or outside normal fulfillment periods may begin processing on the next available business day.

Processing time is separate from carrier transit time. Selecting a faster delivery service does not necessarily accelerate payment verification, compliance review, or internal order preparation.

Shipping Methods & Delivery Times

Renewed Life Labs uses tracked shipping services for eligible domestic orders. Available shipping methods may vary according to the destination, order size, service availability, package requirements, and other operational factors.

Ground Shipping is generally estimated at 3–7 business days. Delivery estimates begin after an order has been dispatched and accepted into the carrier network.

Estimated delivery windows are provided as guidance and are not guaranteed arrival dates unless a carrier expressly provides a guaranteed service.

Shipping Rates

Shipping options and applicable charges are displayed during checkout before the customer completes an order.

Applicable taxes, shipping fees, promotions, discounts, and other charges will be shown during checkout where required.

Shipping Confirmation & Tracking

After an order has been prepared for shipment, tracking information may be sent to the email address associated with the order.

Tracking information may also be accessible through the customer's order-status or account area where supported.

Tracking may require additional time to become active after a shipping label is generated. A “label created” status does not necessarily mean the carrier has physically collected or scanned the shipment.

Packaging

Renewed Life Labs prepares orders using protective external packaging designed to reduce ordinary transportation damage.

Outer packaging may avoid unnecessary product descriptions or prominent product-related branding where reasonably possible.

Required shipping labels, carrier information, legally required markings, and other necessary information may still appear on the package.

Product Handling During Transit

Packaging methods are selected to support reasonable product protection during expected transportation conditions.

Unless specifically stated during checkout or arranged separately in writing, standard shipping does not constitute a guaranteed refrigerated or validated temperature-controlled cold chain.

Customers are responsible for monitoring tracking, receiving shipments promptly, inspecting packages following delivery, and storing products according to applicable product information.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, current, and deliverable United States shipping address at checkout.

Renewed Life Labs is not responsible for delays, failed deliveries, returned shipments, or misdelivery caused by incorrect, incomplete, outdated, or improperly entered address information supplied by the customer.

Address corrections should be requested immediately at support.renewedlife@gmail.com .

Address changes cannot be guaranteed after an order has entered packing, fulfillment, processing, or shipment.

Carrier Delays

After a shipment has been accepted by the carrier, transportation, sorting, routing, scanning, and final delivery are managed by that carrier.

Delivery may be affected by:

• Carrier transportation and sorting schedules;
• Severe weather or natural events;
• Weekends and public holidays;
• Seasonal shipping demand;
• Carrier service interruptions;
• Remote or limited-service destinations;
• Incorrect or incomplete delivery information;
• Failed delivery attempts;
• Security or regulatory processing;
• Other circumstances outside the direct control of Renewed Life Labs.

A carrier delay does not automatically qualify an order for a refund, replacement, credit, or reshipment.

Lost Shipments

If tracking indicates that a shipment may have been lost or shows no movement for an extended period, contact Renewed Life Labs at support.renewedlife@gmail.com .

Include your order number, tracking number, delivery address, and a clear explanation of the issue.

Renewed Life Labs may need to coordinate with the applicable carrier before a replacement, reshipment, refund, credit, or other resolution can be reviewed.

Damaged Shipments

Customers should inspect packages promptly after delivery. If an order arrives visibly damaged, contact support.renewedlife@gmail.com as soon as possible.

A damage report should include:

• Your order number;
• Tracking information;
• A clear description of the issue;
• Photographs of the shipping package;
• Photographs of the shipping label;
• Photographs of internal packaging;
• Photographs clearly showing the affected product.

Retain the original packaging and affected products while the claim is being reviewed.

Delivered but Not Received

Packages marked as delivered by the shipping carrier are generally considered delivered unless later carrier information confirms that the delivery record was incorrect.

Customers should first check household members, building reception, property management, mailrooms, parcel lockers, secure delivery areas, nearby delivery locations, and the applicable carrier.

Renewed Life Labs is generally not responsible for packages that are lost, misplaced, removed, or stolen after confirmed delivery.

Returned or Refused Shipments

A package may be returned because of an incorrect address, failed delivery attempts, recipient refusal, an unclaimed shipment, carrier restrictions, or another delivery issue.

Returned or refused shipments are not automatically eligible for a refund.

Additional shipping or carrier charges may apply before an order can be considered for reshipment.

Due to the handling requirements associated with research products, certain returned products may not be eligible to be restocked or reshipped.

Shipping Restrictions

Renewed Life Labs reserves the right to refuse, hold, modify, or cancel an order where shipment cannot reasonably, safely, operationally, or lawfully be completed.

Restrictions may result from:

• Destination restrictions;
• Carrier limitations;
• Product availability;
• Payment-verification concerns;
• Fraud or security concerns;
• Incomplete customer information;
• Research-use eligibility concerns;
• Operational or fulfillment limitations.

Bulk & Institutional Orders

Laboratories, research organizations, institutions, qualified businesses, and other eligible customers seeking larger quantities or consolidated shipments may contact Renewed Life Labs before ordering.

Volume arrangements, shipping requirements, documentation, invoicing, fulfillment requirements, and other terms may be reviewed separately.

For bulk shipping inquiries, contact support.renewedlife@gmail.com .

Research-Use-Only Products

Products offered by Renewed Life Labs are supplied strictly for legitimate laboratory, analytical, scientific, and research applications.

Products are not intended for human consumption, veterinary use, therapeutic use, clinical use, diagnostic use, cosmetic use, food use, household use, or other unauthorized consumer applications.

Customers are responsible for ensuring that products may be lawfully purchased, received, possessed, handled, stored, and used for their intended research purpose within the customer's applicable jurisdiction.

Policy Updates

Renewed Life Labs may revise this Shipping Policy when reasonably necessary to reflect changes in carrier services, shipping costs, delivery coverage, fulfillment procedures, product availability, compliance requirements, website operations, or other business practices.

The current version will be published on the Renewed Life Labs website with an updated revision date.

Contact Renewed Life Labs

For tracking assistance, address corrections, shipping questions, damaged-shipment reports, delivery concerns, bulk-shipping inquiries, or questions regarding this Shipping Policy, contact Renewed Life Labs using the information below.